Stop Conflicts Before They Become Big Problems: Practical Skills for Today’s Busy Managers and Teams!

A recent study on workplace conflict found that an overwhelming majority (85%) of employees, at all levels, have experienced dealing with stressful conflict. For example: being in a frustrating disagreement with a colleague; managing a conflict between co-workers; or getting team members to collaborate instead of working independently. Workplace conflict is inevitable — but costly. Unresolved conflicts lead to miscommunication, stalled projects, reduced productivity, and employee disengagement.

How much is conflict costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of your valued customers and your top talent. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals. 

The good news! Most workplace conflicts can be prevented or resolved quickly when people have the right conflict management skills. This webinar will equip your managers, supervisors, and teams to avoid the common mistakes made by those who are well-intended but ineffective; to learn to communicate in a way that lessens the heat of the moment; to resolve and even prevent major conflict by quickly defusing a difficult situation. 

Don’t Wait - Register Your Leaders and Teams in Stop Conflicts Before They Become Big Problems and strengthen your organization’s ability to prevent costly conflict. Additional benefits are: 
•    Increased productivity: Resolving disputes before they disrupt workflows.
•    Enhanced collaboration: Building a culture of constructive communication and cooperation.
•    Reduced managerial stress: Being confident in their ability to handle challenging conflict situations.

• Identify the early signs of workplace conflict before it escalates into a raging fire.
• Understand the iceberg concept of conflict – what’s above and below the water line.
• Recognize the top six causes of workplace conflict that you may have to manage effectively.
• Identify 5 conflict management strategies with examples that relate to our lives and workplace.
• Decide if you’re a shark – turtle - teddy bear - fox - owl in how you normally handle workplace conflict.
• Demonstrate how each of these 5 management strategies can be used in resolving specific conflict situations.
• Analyze a real-world conflict situation between 2 staff people reporting to the same manager, explore possible solutions and decide which conflict management strategy would work best.

• Strengthen your leadership skills: Gain confidence in handling difficult conversations.
• Protect your team’s productivity: Learn to identify early signs of conflict before they disrupt work.
• Have a positive impact: Motivate strong teamwork and a positive work environment, get better results.

Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.

 She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
 
Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 + LinkedIn articles she’s authored on Leadership, Management, and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.

Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.